Modere Shuts Down After 23 Years, Thanks Loyal Customers for Their Support

Modere, the well-known direct-to-consumer health and wellness brand, has officially announced its closure after 23 years of operations. In a heartfelt message posted on its official website, the company expressed sincere gratitude to its customers — both long-time supporters and recent buyers — for their loyalty and trust over the years.

“After 23 wonderful years of serving our cherished community, we’ve made the difficult decision to close our doors,” the statement read. “We’re incredibly grateful for your support, trust, and loyalty. Whether you’ve been with us from the beginning or just discovered us recently, thank you for being a part of our story.”

A Legacy of Wellness

Modere built its reputation on a clean-label approach to health and wellness, offering products through e-commerce and direct-to-consumer models. According to its company profile, Modere was dedicated to a “live clean” philosophy that influenced not only product formulation but also business practices, environmental advocacy, and community involvement.

The company served a global customer base of over 1 million people, operating in countries such as the U.S., Canada, Australia, New Zealand, Europe, Japan, and India. Modere products were manufactured in the United States at an NSF GMP-certified facility, aligning with the brand’s commitment to quality and safety.

Customer Backlash and Unanswered Questions

While the company did not disclose the specific reasons behind its decision to shut down, the news sparked widespread disappointment among its customer base. Many loyal users took to social media platforms like X (formerly Twitter) and online forums such as ComplaintsBoard and PissedConsumer to express frustration over the sudden closure.

Some users reported issues with unfulfilled orders and delayed refunds. One user commented, “I need my money back. How long do I need to wait?” while another described the customer service experience as “terrible.”

On social media, customers shared personal testimonials, highlighting their appreciation for the brand’s products and expressing disbelief at the news. One post read, “So sad to hear Modere is closing. I’ve been using their products for years. What happened?”

Despite the public outcry, Modere has yet to issue a detailed explanation for its decision, leaving many unanswered questions for its devoted customer base.